Official 689 Platform Terms and Conditions — Rights and Responsibilities of Every Member

01 Acceptance of Terms and Conditions

Welcome to 689, an online casino platform operated exclusively for players in Malaysia. This Terms and Conditions document ("Agreement") constitutes a binding contract between you ("User", "Member", or "Player") and 689 ("Platform", "We", "689").

By accessing, registering for, or using any part of the 689 platform — whether via the website, iOS or Android mobile app, or any other interface provided by 689 — you hereby confirm that you have read, understood, and agreed to be bound by all terms and conditions set out in this Agreement.

If you do not agree with any part of these terms, you are advised not to use the 689 platform. Continued use of the platform following any amendment to the terms will be deemed as acceptance of the amended terms.

02 689 Member Eligibility

To be eligible to register and use the 689 platform, you must meet all of the following eligibility criteria without exception:

• You must be at least 18 years old on the date of registration.
• You are registering in your own name and not on behalf of another individual.
• You are not currently prohibited from participating in online gambling activities by any relevant authority.
• You are not currently on a self-exclusion list or gambling prohibition programme of any platform.
• You are not using a VPN, proxy, or any other technical means to conceal your actual location in order to bypass geographical restrictions.
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.

03 Registration and Account Management

Each user is only permitted to hold one (1) account active on the 689 platform at any one time. Multiple account registrations — whether using different names, email addresses, phone numbers, or payment methods — are prohibited and considered a violation of these terms.

Registration Information

You are required to provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, phone number, and a valid email address. Any false or inaccurate information may result in account termination.

Password Security

You are solely responsible for maintaining the confidentiality of your account username and password. 689 will not be held liable for any losses resulting from unauthorised access due to your negligence in securing your login credentials. Contact 689 customer support immediately if you suspect your account has been accessed without authorisation.

Identity Verification (KYC)

689 carries out Know Your Customer (KYC) procedures as part of our commitment to platform security. You may be asked to submit a copy of your identification card, bank statement, or other supporting documents at any time, particularly before your first withdrawal or when transaction amounts reach a certain threshold.

04 Deposit & Payment

689 supports a wide range of deposit methods commonly used in Malaysia, including DuitNow, Touch 'n Go eWallet, major online banking (Maybank, CIMB, Public Bank, RHB, and others), and other digital payment methods listed in the platform's Deposit section.

Deposit Limit

Minimum and maximum deposit limits are set according to your chosen payment method and account level. Current limits can be found on the Deposit page within the platform. 689 reserves the right to adjust deposit limits at any time without prior notice.

Payment Verification

All deposits must be made from a payment method registered in your own name. Deposits from third-party accounts, business accounts, or unknown sources may be declined and returned, subject to applicable processing fees.

Currency

All transactions on the 689 platform are conducted in Malaysian Ringgit (MYR). If your payment method uses a different currency, the current exchange rate will apply and additional fees may be charged by your payment provider.

05 Fund Withdrawal

Withdrawals at 689 are processed via the same payment method used for your deposit, subject to availability and current platform policy. Express withdrawals for accounts that have completed KYC verification are typically processed within 3 to 15 minutes.

Withdrawal Terms

• The account must have completed full KYC verification before the first withdrawal is permitted.
• No outstanding bonus balance with unfulfilled wagering requirements.
• Withdrawals must be made to the same payment method used for the deposit, except in circumstances approved by the support team.
• Daily and weekly minimum and maximum withdrawal limits apply and can be found on the Withdrawal page within the platform.

Processing Time

While 689 strives to process all withdrawals promptly, actual processing times depend on the selected payment method and internal verification procedures. In cases requiring additional review (e.g., large withdrawal requests), the process may take up to 24 working hours.

06 Bonuses, Promotions & Special Offers

689 offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus and promotion is subject to specific terms and conditions stated alongside the respective offer. The following general terms apply to all bonuses unless otherwise stated:

• All bonuses are subject to wagering requirements before the bonus value or any winnings derived from it may be withdrawn.
• Bonuses cannot be transferred between accounts and have no directly redeemable cash value.
• Each promotion has a specified validity period. Bonuses not used within this period will expire automatically.
• 689 reserves the right to withdraw or modify any bonus awarded if there is evidence of abuse, fraud, or violation of terms.
• Using multiple accounts to claim bonuses intended for a single individual is prohibited and may result in the termination of all associated accounts.

For more information on current promotions and the detailed terms of each offer, please visit the Promotions section on your 689 platform.

07 Game Rules

All games available on the 689 platform — including video slots, table games, Live Casino, and other games — are operated in accordance with their respective game rules, which can be referenced within each game.

Random Number Generator (RNG)

All games using random mechanics on the 689 platform are operated using a Random Number Generator (RNG) that has been certified and audited by an independent third party. This ensures every game outcome is truly random, fair, and cannot be manipulated by any party.

Game Results are Final

The results of all completed games are final and cannot be disputed, except in cases of verified technical failure confirmed by the 689 technical team. In the event of a technical disruption during a game, 689 reserves the right to void the round in question and refund the original bet to the player.

Betting Limit

Minimum and maximum betting limits for each game are as displayed within the platform. These limits may vary by game type, your VIP level, and any ongoing promotions.

08 Prohibited Conduct and Activities

The 689 platform is for personal entertainment purposes only. The following activities are strictly prohibited and may result in immediate account termination, balance forfeiture, and potential legal action:

• Registering or using the platform if you are under 18 years of age.
• Opening or operating more than one account.
• Using bots, automated scripts, artificial intelligence, or any other automated tools to play or manage your account.
• Colluding with other players to manipulate game outcomes ("collusion").
• Exploiting bugs, technical errors, or system loopholes to gain an unfair advantage.
• Using the 689 platform for any money laundering or illegal financing activities.
• Depositing funds obtained through illegal activities or funds whose source cannot be explained.
• Using a VPN or proxy to conceal your actual location in order to bypass restrictions.
• Spreading false information about the 689 platform to the public.

09 Account Suspension and Termination

Termination by User

You may request to close your 689 account at any time by contacting our customer support. Before the account is closed, all outstanding wagering requirements must be fulfilled and any eligible cash balance will be processed for withdrawal in accordance with standard procedures.

Termination by 689

689 reserves the right to suspend or terminate any user's account at any time, with or without prior notice, if:

• A violation of any section of these terms and conditions has occurred.
• Registration information found to be false or inaccurate.
• Suspicious activity has been detected on the account indicating fraud or misuse.
• The account has been inactive for more than 12 consecutive months.
• Required by law or by directive of a relevant authority.

In the event of termination due to a breach of terms, 689 reserves the right to forfeit all bonus balances and winnings associated with the violating activity. The original deposit balance may be refunded at 689's discretion once the investigation is concluded.

10 Liability Limits & Disclaimer

The 689 platform is provided "as is" and "as available". While we strive to ensure the platform operates without interruption at all times, we cannot guarantee completely uninterrupted or error-free availability.

689 is not liable for any direct, indirect, incidental, or consequential losses arising from:

• Service disruptions, technical failures, or unforeseeable platform downtime.
• Actions or omissions by third-party payment providers.
• Losses incurred in games conducted fairly and in accordance with the applicable game rules.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Changes in currency exchange rates or fees charged by your payment provider.

689's maximum liability to any user under any circumstances is limited to the net deposit amount you have made into your account within the 30 days preceding the claim.

11 Responsible Gaming

689 cares about the well-being of all our players. Online gaming is a form of entertainment, and we believe it should remain a fun and controlled activity. We provide the following tools to help you manage your gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set the maximum loss amount you are willing to accept within a given period.
• Play Time Limit: Set a daily play time limit to maintain a healthy life balance.
• Account Break: Temporarily suspend access to your account (24 hours, 7 days, or 30 days).
• Self-Exclusion: Exclude yourself from the platform entirely for a period of 6 months, 1 year, or permanently.

If you are concerned about your own gaming habits or those of someone you know, we encourage you to seek professional help. Further information on responsible gaming is available on our dedicated page.

12 Amendment of Terms and Applicable Law

Right to Amend

689 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on the platform. It is your responsibility to review this page periodically to stay informed of any changes.

Notice of Changes

For significant amendments, 689 will endeavor to notify members via email or in-platform notification at least 7 days before the changes take effect. However, continued use of the platform following any amendment constitutes acceptance of the updated terms.

Applicable Law

These Terms and Conditions and all matters relating to the use of the 689 platform are governed by applicable laws and regulations. Any disputes arising from or in connection with this Agreement shall be resolved through arbitration or via the alternative dispute resolution channels designated by 689.

Contact Us

If you have any questions about these Terms and Conditions, please contact the 689 customer support team, available 24 hours a day, 7 days a week via live chat on the platform or through our support email.