Your privacy is our priority. Find out how 689 collects, uses, and protects your personal information with the highest security standards.
All data transmitted between your device and 689's servers is protected using 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide. Your information cannot be intercepted during transmission.
Your personal information is stored in databases protected by multiple layers of security. Internal access is strictly limited and monitored — only authorised personnel who require access for specific tasks are permitted.
689 has never and will never sell your personal information to any third party for marketing or commercial purposes. Your data belongs to you — we only use it for the purposes stated in this Privacy Policy.
You have the right to access, correct, update, or request deletion of your personal information at any time. 689 provides a simple and transparent process for you to manage your own personal data.
The 689 Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We operate within the applicable data protection laws and regulations to ensure your rights are fully protected.
In the event of any security incident affecting your data, 689 is committed to notifying affected users in a timely manner and taking the necessary remedial actions promptly.
Welcome to the 689 Privacy Policy page. We, the management of the 689 online casino platform ("689", "we", "Platform"), are committed to the privacy and security of the personal information of every member and visitor to our site.
This Privacy Policy document explains in detail how we collect, store, use, disclose, and protect your personal information when you use the 689 platform — whether through our official website, mobile app, or any of our other service channels.
By registering as a member or continuing to use the 689 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. We encourage you to read this document carefully and contact us should you have any questions.
This Privacy Policy applies to all users of the 689 platform and complements our Terms and Conditions. In the event of any conflict, the provisions of this Privacy Policy shall prevail in matters relating to personal data.
689 collects various types of personal information depending on how you interact with our platform. The following is the information we collect:
| Data Category | Example Information | Mandatory / Optional |
|---|---|---|
| Identity | Name, IC, Date of Birth | Mandatory |
| Contact | Email, Phone, Address | Mandatory |
| Financial | Bank Account, e-Wallet | Mandatory (for transactions) |
| Technical | IP, Device, Cookies | Automatic |
| Communication | Chat logs, support emails | Interaction-based |
689 collects your personal information through several key channels:
When you register a new account, complete a KYC form, make a deposit or withdrawal, contact our customer support team, or participate in promotions and contests — we collect the information you provide voluntarily.
When you use the 689 platform, our systems automatically record technical information such as your IP address, device type, login session activity, and usage patterns. This data is collected for security purposes, fraud detection, and user experience improvement.
689 uses cookies and similar tracking technologies to recognise returning visitors, save your preferences, analyse site traffic, and ensure the platform runs smoothly. You can manage your cookie settings through your web browser, though this may affect certain platform features.
In certain situations, 689 may receive your personal information from authorised service providers, such as identity verification providers, payment processors, or relevant authorities, where required by law or for verification purposes.
689 uses your personal information only for lawful and necessary purposes. The following are the primary purposes for which your data is used:
689 does not use your personal information for any purposes other than those stated above without first obtaining your specific consent.
689 understands that your trust depends on how we handle your personal information. We do not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we may need to share your information:
We work with carefully selected third-party providers — including payment processors, identity verification providers, and technical infrastructure providers — who help us operate the platform. These providers are required to comply with strict security and confidentiality standards and may only use your data for agreed purposes.
689 will disclose your personal information where required by law, court order, or direction from a competent authority, including for the purposes of financial crime investigation, fraud, or money laundering.
In the event of any merger, acquisition, or asset transfer, user information may be transferred as part of that transaction. You will be notified in advance should this occur.
Outside of the situations stated above, 689 will not disclose your personal information to any third party without your prior written consent.
Protecting your personal information is a responsibility we take very seriously. 689 implements a range of technical and organisational security measures to ensure your data remains safe at all times:
While we implement comprehensive security measures, no online system can be guaranteed completely secure. You also play an important role in protecting your account by keeping your password confidential and not sharing your login credentials with anyone.
689 uses cookies and similar tracking technologies to enhance your user experience and keep the platform running properly. Here are the types of cookies we use:
These cookies are required for core platform functions such as login, secure sessions and navigation. The platform cannot function properly without them and they cannot be disabled.
These cookies help us understand how users interact with the platform — which pages are visited most frequently, time spent in each section, and any technical issues encountered. This information is used to continuously improve the platform.
These cookies store your preferences such as preferred language, display theme and account settings so you do not need to reconfigure them each time you log in.
You can control or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some 689 platform features.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the 689 privacy policy, you have the following rights regarding your personal information:
You have the right to request and receive a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request a correction or update.
You may request deletion of your personal information, subject to applicable legal record-keeping obligations.
You may withdraw consent for non-mandatory data processing such as marketing communications at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform if required.
In certain circumstances, you may request that we restrict how we use your personal data while a matter is being resolved.
To exercise any of the above rights, please contact the 689 customer support team via live chat within the platform or our support email. We will process your request within 14 business days.
689 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | Throughout the active account period | Service Management |
| Financial Transaction Records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Communication Logs | 2 years | Dispute Resolution |
| Technical / Log Data | 90 days | Security and debugging |
Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standard procedures. Early deletion requests may not be fully processed if they conflict with legally mandated record-keeping obligations.
689 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. All amendments take effect upon publication of the latest version on our official website.
For significant amendments that affect your rights or how we process your data, 689 will endeavour to provide advance notice via your registered email or an in-platform notification at least 7 days before the changes take effect.
The "Updated" date shown at the top of this page indicates when the latest version of this Privacy Policy was published. Your continued use of the 689 platform following any amendments constitutes acceptance of the revised terms.
689 is committed to being fully transparent about how we manage your data. Feel free to contact us if you have any privacy concerns.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the 689 Privacy team is ready to assist you.
You may reach us through the following channels:
For requests relating to your personal data rights — such as access, correction, or deletion — please clearly state the type of request and provide sufficient identity verification information so we can process it securely and accurately.
689 will respond to all privacy-related enquiries within 14 business days of receipt. For more complex cases, we will keep you informed of the investigation's progress within that period.
Now that you understand how we protect your privacy, register now and enjoy the best gaming experience with over 500,000 689 members in Malaysia.